Victoria | Workcover Support Services (WSS)

Victoria | Workcover Support Services (WSS)

The Australian Trainers’ Association (ATA) will oversee delivery of Workcover Support Services (WSS) to licensed trainers in Victoria, commencing on 1 February 2024.

The aim of the WSS is to provide licensed Victorian trainers with tools and advisory support to help each better manage their employment injury risks and associated Workcover insurance costs.

The expectation is that over a 2-3 year term, utilizing the WSS will lead to a significant reduction in the number of incidents (and in particular, serious incidents) which in turn, will reduce the financial and personal impost businesses typically experience from their workplace injuries.

So, who can access these Services?

Any licensed trainer in Victoria who is an employer i.e.: has employees engaged for the purpose of carrying on their business, and who is therefore, required by law to affect a Worker’s Compensation policy of insurance.

So, what are the Services?

There are three elements as follows:


Aimed at the current and/or prospective employee and the employment process itself, this element will focus on furnishing the employer with advice, documentation and information that supports:

  • Employee selection criteria
  • Assessing capabilities / role competencies
  • Induction process
  • Training considerations
  • Legal input (where required)



After a workplace injury has occurred, this element will focus on furnishing the employer with advice, documentation and information that supports:

  • Expedient Claim recording and reporting
  • Workcover claims agent engagement
  • Health professional selection
  • Return to work options
  • Claims investigation (where required)
  • Legal assistance (where required)



Each employer with a current Workcover policy is entitled to receive an insurance premium subsidy. Employers must furnish the ATA with their 2022 and 2023 premium notices, so the ATA can establish the financial entitlement of the employer.

Factors that will be considered as part of the review include:

  • Premium costs compared year on year
  • Major changes in the business model from one year to the next
  • Any offset to the year-on-year increased cost, for example, where a specific workcover levy may have been introduced and is being recovered via an Owner’s training account


For what length of time will the Services be provided?

The consulting elements (pre loss and post loss support) will continue indefinitely.  The premium subsidy has a two-year lifespan at this time i.e.: it will terminate on 30 June 2026.

Who will assist the ATA to provide the WSS?

The ATA will manage the WSS.  They will also solely manage the premium subsidy element.

The ATA will engage specialist consulting organizations to provide the pre-employment and workplace injury support.  Click on the flow chart below.


Key Claims Management Information for Employers
Submit an enquiry
All employer communications to the ATA on this service must be directed to the dedicated email address
Change of Workcover Agent
Gallagher Bassett, one of four workcover agents appointed by the Victorian Workcover Authority, is forming a dedicated internal unit to support the WWS initiative. For those who currently use another agent, a Gallagher Bassett Employer Transfer Request Form can be downloaded here.

When completed, email this form directly to

Authorise WSS to act on your behalf
Each employer must complete a WSS Permissions Form and return to the ATA via  This will provide the ATA and their consulting panel with the authority to engage with Gallagher Bassett on your claims.
To make a new claim after 1 February 2024
For all new claims after 1 February 2024, employers should lodge the completed Worker’s Injury Claim Form with the ATA via

Do not send this document to Gallagher Bassett - the WSS support service, utilizing the consulting panel, will lodge this on the employer's behalf. In turn, the WSS consulting panel with Gallagher Bassett, will develop individual claim handling strategies based on the type of claim presented e.g.: a simple claim (sprains/strains) versus a serious workplace injury (broken bones/lost time injury matter). Employers will be routinely updated on the claim and the resolution process.